FAQS
Order Questions?
Product Questions?
Stock Availability?
GBE Packaging works very hard to answer your calls in a timely manner but recently we have experienced a large increase in calls per hour. We apologize if you could not get thru or connected to our answering service. Please use this email form to inquire about existing orders, product questions, or stock availability.
Website Update Published 3/4/2024
Our website is growing to serve you better and we have added thousands of new products and categories to choose from.
Credit/Payment Types
What types of payment do you accept?
GBE Packaging Supplies accepts the following types of payment:
- American Express
- MasterCard
- Visa
- Discover
Your Credit Card will be billed as: Gift Basket Expressions / GBE Packaging
Net 30 Billing
Do you allow for net 30 payment for online orders?
At this time we only accept credit card orders.
GBE Packaging Supplies Company Information
Corporate Headquarters
GBE Packaging Supplies
P. O. Box 20661
Greenfield, WI 53220-0661
Phone/Fax Numbers
877-221-5199
How do I contact GBE Packaging Supplies ?
GBE Packaging Supplies P.O. Box 20661 Milwaukee, WI 53220 Phone: 414-545-6636 Phone: 877-221-5199 Fax: 414-921-1593 Email: sales@gbepackaging.com
My Account
Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).
Account Login ID
In order to place an order through GBE Packaging Supplies , you must create an account. Click here to create a new GBE Packaging Supplies shopping account now.
Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.
Ordering
No Handling Fees
No Handling Charges or Extra Fees. Its our job to save you money not charge you more.
Easy Order
How do I use the easy order feature?
Easy order allows you add items to your shopping cart by simply entering in the GBE Packaging Supplies model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount.
Shopping Cart Help
How do I add or change products in the cart?
This page will help you open, add or change items in the cart.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:00 p.m. CST. Call us at 877-221-5199. Our answering service is capable of accepting a web order 24-7 if you need assistance.
PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.
Back Orders
We work hard to keep backorders to a minimum but they do happen from time to time. Current dimensional weight charged by the shipping carriers now requires us to hold your order and ship complete whenever possible. We apologize for any inconvenience. We will ship your order as soon as the backorders arrive. Backorders have arrived before the expected due date as we receive trucks every day and we will ship your order as soon as it arrives. Tracking will be sent to you as soon as it is available. We will attempt to send an informational email to alert you about a back order. Please respond to this email if you would like to make any order changes or cancel the order.
Change or Add to an Order
We cannot change or add to an order. We can cancel an order before shipping so you can place a new or correct order. Orders go direct to the shipping department so please email us within 10 minutes of placing your order if you wish to cancel or place a new order.
Cancel an Order
Orders go direct to the shipping department so please email us within 10 minutes of placing your order if you wish to cancel or place a new order. Any request to cancel an order must be made in writing preferably from the same email that placed the order.
Requesting an Invoice
Can I get an invoice when I order online?
There is a menu option for invoices in your Profile section.
Tax Exempt Status
How do I get a Tax Exempt Form?
You can download a Wisconsin Sales / Use Tax Exemption Certificate Form S-211 below. Fill out the form, Print and Fax to the following 24 Hour Fax Line: 1-414-921-1593
Tax Exempt Forms:
Download Wisconsin Sales Use Tax Form S-211
You may request a tax exempt form by calling 877-221-5199. GBE Packaging Supplies must have this form on-file for your company in order to accept tax-exempt purchases.
Privacy and Security
Privacy
What is the GBE Packaging Supplies privacy policy?
Click here to view the GBE Packaging Supplies Privacy Policy
Security
Is ordering from GBE Packaging Supplies online secure?
GBE Packaging Supplies protects you while you shop at GBE Packaging Supplies, so there is no need to worry about credit card safety.
All credit card data is never recorded and sent encrypted. Gift Basket Expressions / GBE Packaging never stores CVV2 data. Gift Basket Expressions / GBE Packaging never stores swiped track data for any reason.
Product Information
Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
- Dimensions
- Material
- Color
- Strength
- Minimum order quantity
- Order in multiples of bundle, bale, case or individual quantities
- Inventory status
- Unit of measure
Product Photos
Are the photos exactly the same as the product listed?
Please feel free to contact us via email about your product questions at gbe@wi.rr.com
Quotes
Obtaining a Quote
How do I obtain a quote?
GBE Packaging Supplies offers special quotes for large orders and special items.
Please call for a quote or to set up an appointment.
Returns
Returning Merchandise
How do I return merchandise?
Call 1-877-221-5199 or e-mail us to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from GBE Packaging Supplies cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted. We do not offer exchanges so please return merchandise you do not need and reorder the item you wanted an exchange for.
Note: There is a restocking fee along with all applicable freight charges.
Searching for Products
Can't Find Product
What if I can not find a particular product?
Please contact us at GBE Packaging Supplies P.O. Box 20661 Milwaukee, WI 53220 Phone: 414-545-6636 Phone: 877-221-5199 Fax: 414-921-1593 Email: sales@gbepackaging.com. Customer service representatives are available 8:00 a.m. to 5:00 p.m. CST.
Finding Products
How do I find a product?
You can find products by:
Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
Search: Type in a product name, model number or other description
Easy Order
Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.
Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.
Shipping/Delivery/Pick-Up
Pick-Up
If you are close to one of our warehouses you may choose pick up from your shipping options and save money on shipping costs. Pick Up addresses are below. GBE Packaging Supplies ships nationwide from five fulfillment centers located in Elgin IL; Dallas Tx; Forest Park GA; Barnesville PA and Rialto CA. We will send you a confirmation E-mail normally within 2 hours of placing your order to confirm it is available for pick up. If you do not receive this email feel free to email us at sales@gbepackaging.com to confirm items are in stock and available for pick up.
If you have any questions regarding customer pick up, please call 877-221-5199.
Box Partners
2650 Galvin Drive
Elgin, IL 60124
Box Partners
4040 Pipestone Rd
Dallas, TX 75212
Box Partners
2160 Anvil Block Road Suite 100
Forest Park, GA 30297
Box Partners
100 Logistics Drive Suite 100
Barnesville, PA 18214
Box Partners
548 W Merrill Avenue
Rialto, CA 92376
Nationwide Shipping
GBE Packaging Supplies ships nationwide from five fulfillment centers located in Elgin IL; Dallas Tx; Forest Park GA; Barnesville PA and Rialto CA. Our website offers real-time shipping so the shipping costs are coming direct from the carriers so you know you are paying what we do and no more. Just register if you have not registered it just takes a moment and with real time shipping it helps us get the lowest shipping quote for your order. You can place a guest order but you will not have an order history saved under guest orders.
Just place items in your cart and then choose get shipping rates and we will get quotes for you from available carriers. In most cases standard UPS or Fed Ex might be your choice and they will deliver it right to your address.
UPS - Fed Ex
For smaller orders you will be offered the lowest option available for your order based on weight and size.
If you need priority shipping - Choose Next Day Air Shipping.
Local Delivery
If you are within our Local Delivery Area our cart will offer you Local Delivery - This can be a great saving in shipping costs but please keep in mind this is meant for LTL (Less than Truckload) or (Truckloads) so they will deliver orders with a Semi Truck and expect to back into a loading dock. If you do not have a loading dock you may need to choose inside delivery or liftgate. Please note: Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed. Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.
Large Freight Orders
Please keep in mind we are shipping packaging supplies that are large and bulky items. Shippers expect a loading dock for large freight orders. Shippers will not carry 300 Lbs. of product to the 7th floor for you. They may also have issues delivering to a residential address with a semi-truck if laws do not allow those deliveries.
New for 2024 - Free Shipping for large orders!
Orders over 750 dollars qualify for free freight shipping - No Fuel Surcharge.
Orders over 1500 dollars qualify for free freight shipping - Plus Fuel Surcharge based on order size.
Orders over 2500 dollars qualify for free freight shipping - Plus Fuel Surcharge based on order size.
Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway. Fees apply and can vary by carrier.
Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.
Colleges and Universities
Colleges are considered residential for carriers and residential rates apply.
Straight Truck
Locations with limited access may require a straight truck or box truck delivery from carriers. Fees apply and vary by carrier.
Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock may require a lift gate. Shipping carriers will not break down pallets on the truck for delivery they will require you to order a liftgate delivery so they can set your order down on the ground or your loading dock for inspection. We will inform you if your order requires any special handling. Fees apply and vary by carrier.
Freight Orders - Freight Shippers are moving product on pallets and they expect you to have a loading dock so they can unload pallets directly from their trucks. For freight orders you may be offered additional services you may need for large freight orders such as, Inside Delivery or Lift Gate/Straight Truck. If you have a difficult delivery location or do not have a loading dock you will need to choose lift gate service and possibly inside delivery so the shipper will be able to move your product off the truck. Inside delivery the shipper should deliver the product inside the door of your business. Please note shippers will only deliver inside your front door up to 25 feet only so if you need your order delivered to your office or upper floors you will need to arrange that yourself or have your employees move the shipment beyond what the shipper provides. Sometimes the shipper can assist but their rules are on record. We will inform you if your order requires any special handling. If you should have any questions regarding shipping and delivery methods, please email us at gbepackaging@wi.rr.com or call 877-221-5199.
Order Tracking
How do I track my order?
You should receive tracking information once your order is shipping.
To track your recent orders go to your order history and choose the order you wish to view.
Please feel free to email us at gbepackaging@wi.rr.com to check on order status. Please include order number with your inquiry. We apologize if you could not get thru or connected to our answering service. Please use this email form to inquire about existing orders, product questions, or stock availability.
Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers - If you need your order to ship asap we recommend you choose one of the Next Day Air options available.
Shortages and Damages
***** For any Freight Delivery ***** Please Note; The carriers will now deny any claim that was not indicated at time of delivery. ***** Before signing the delivery receipt or BOL for freight orders check the order completely for quantities and damage. Document any shortages or damage on the BOL or delivery receipt.
Please check your orders when they arrive! All claims for shortages and damages must be made within 24 hours of delivery – No Exceptions. The carriers will now deny any claim that was not indicated at time of delivery so please make the driver wait while you document any shortages or damages on the delivery slip or Bill of Laden when signing for a shipment.
Claims Processing Update
Due to the current nature of the freight industry, our carriers have been enforcing stricter policies in terms of freight claims. In order for GBE Packaging to assist in your claim related inquiries, we are redesigning our freight claims department to better assist you.
If your order is damaged or items missing please contact our claims department, we will need the following information sent to our Claims Department within 24 hours of delivery to gbe@wi.rr.com
What should be sent to our Claims Department?
1. The signed POD (Proof of Delivery) noting damages, missing items/skids.
2. If product is missing, indicate what item(s) and what quantity is missing or damaged / defective.
3. Pictures that show damages / defective product.
4. Indicate whether or not our black spray paint lines were intact on the skid(s).
5. PLEASE NOTE: signing your POD “Subject to count or Subject to inspection” is not a valid signature and the claim will be denied.
Failure to provide the above documentation may result in your claim being denied.
Here are examples of how our skids should look upon delivery. Our goal is to ship to our valued customers on time and damage free. Each LTL shipment is stretch wrapped and labeled with our signature black spray paint line down each side of the skid. Please send this to your receiving team and if the shipment does not look like that below - have your team sign damaged/short immediately.
Freight Order Notes:
1-Freight companies require a signature at time of delivery. Please confirm order is complete and not damaged before signing. Please document any damage or shortage on all copies of the signature delivery sheet. Shippers will deny any claims that are not noted on the BOL or delivery receipt. It is their rule so please check your order and make the driver wait while you check the order. When we file a claim for damage they will check to see if damage or shortage was indicated at time of delivery so please make the driver wait as long as it takes to check your order or they will not approve a claim. All claims for shortages and damages must be made within 24 hours of delivery – No Exceptions.
2-Failure to be present at time of delivery will cause carrier to schedule a redelivery. Carriers charge a redelivery fee.
3-Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed. Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.
Pick Up Locations: Elgin, IL| Rialto, CA | Dallas, TX | Forest Park, GA | Barnesville, PA
